All orders are shipped from Los Angeles, CA. While orders are typically shipped within 2-3 business days, orders may take longer due to unforeseen circumstances. You will receive an order confirmation email once your order has been successfully placed and additional emails once your order has been shipped.
ALEXANDER DIGENOVA is not liable for any misplaced or stolen packages. If the address provided to us upon checkout matches the exact address we have shipped your order to, and your tracking number reads as successfully shipped - we are not held responsible if your package has been misplaced. Stolen / lost packages are non-refundable. Certain misunderstandings may apply but evidence must be recorded, please contact JULIANA@ALEXANDER-DIGENOVA.COM and we will try our best to assist you with this matter.
MADE TO ORDER
IF THE ITEM HAS made to order MARKED IN THE DESCRIPTION, THE item will ship once stock becomes available. MADE TO ORDER ITEMS USUALLY TAKE 2-4 WEEKS. The estimated delivery date will be listed in the product description of the item. You will receive an email with tracking once it’s been shipped. Pre-order shipping dates are subject to delays. Made To Order products are not eligible for cancellation or refunds.
INTERNATIONAL ORDER USUALLY TAKE 15 DAYS TO ARRIVE ONCE SHIPPED. All international orders are shipped Delivered Duties Unpaid (DDU). This means that you, the customer, are responsible for paying your local country's import duties at time of delivery. Placing an order to an international destination serves as confirmation that you understand your responsibility to pay these fees. Unfortunately, we are unable to calculate these fees at time of purchase.
Orders can be returned for free within 15 days of the order being placed. All returned items must be in new unworn condition with tags still attached. Returned items received in any other condition will be sent back at your expense unless otherwise agreed upon. We are unable to accept returns after 15 days from time of order. You can contact JULIANA@ALEXANDER-DIGENOVA.COM to initiate your return.